Last Updated: March 14, 2026

Welcome to Instrumentation Engineering Services limited. We respect your privacy and are committed to protecting the personal and business information of our clients. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our calibration, HVAC testing, and temperature mapping services.

1. Information We Collect

To provide our calibration and inspection services, we may collect the following types of information:

Personal Information
Name, company name, email address, phone number, and job title when you contact us, request a quotation, or schedule a service.

Service Information
Details about your equipment, facility location, HVAC systems, or temperature mapping requirements necessary to perform calibration and inspection services.

Technical Information
Information such as IP address, browser type, device type, and website usage data collected automatically when you visit our website.

Communication Data
Records of emails, inquiries, service requests, and other communications with our team.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide calibration, inspection, HVAC validation, and temperature mapping services.
  • Customer Support: To respond to inquiries, service requests, and technical questions.
  • Quotations & Documentation: To prepare quotations, service reports, calibration certificates, and related documents.
  • Service Improvement: To improve our services, website functionality, and customer experience.
  • Legal Compliance: To comply with applicable regulations, standards, and contractual obligations.

3. Data Sharing with Third Parties

We respect your confidentiality and do not sell or rent your personal information. However, we may share information with:

Service Partners or Technicians
Authorized personnel involved in delivering calibration, inspection, or technical services.

Payment Service Providers
Secure payment processors used for invoicing or payment processing.

Legal Authorities
Government authorities or regulatory bodies if required by law or to comply with legal obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and business information from unauthorized access, loss, or misuse. This includes secure data storage, controlled access, and standard cybersecurity practices.

While we strive to protect your data, no internet transmission or electronic storage system is completely secure.

5. Data Retention

We retain your information only for as long as necessary to:

  • Provide our calibration and inspection services
  • Maintain service records and calibration certificates
  • Comply with legal, accounting, or regulatory requirements

After this period, the information is securely deleted or anonymized.

6. Your Rights

Depending on your applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where applicable
  • Opt out of receiving promotional communications from us

To exercise any of these rights, please contact us using the information below.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Instrumentation Engineering Services Limited
Website: www.ieslbd.com
Email: service@ieslbd.com